Almost two weeks ago I posted a Zazzle t-shirt review and expressed my disappointment with the print quality after spending over $40 for a t-shirt. After making my post I contacted Zazzle about returning the shirt for a refund (a Friday) and the following day I received my RMA number and was told to send the t-shirt back to receive the refund. Monday morning I received a call from a Zazzle representative who asked me what was wrong with the shirt and I explained just what I had said in my post about the misprinted white edges and very light ink. The rep then offered me my money back and a free replacement and of course I said yes. I am not sure if I got a call from the Zazzle rep about returning the shirt because of my blog post or if this is a standard procedure for some orders. Either way it was nice to have someone at Zazzle to take the time to find out what the problem was with the shirt and propose a solution. The rep informed me that he would make sure it would get printed correctly without the white edges.
The free replacement t-shirt arrived a few days later and it was much different than the first. The ink was much thicker and cleaner and there was no ghosting white outlines around the arrows. As you can see it still has the film that washes off that gives it a slightly shiny appearance gave a little glare in the picture. Check out the t-shirt design below.
The shirt looked really good for dark printing except for one problem. The colors that were printed on the shirt were not those in the preview. Below is an image with the preview on Zazzle on the left, the original shirt I received in the middle and the replacement on the right.
Below is a view of the first order then the second order results compared to the high resolution preview on Zazzle.
Zazzle T-Shirt Order #1
Zazzle T-Shirt Order #2
It really is strange that the grey turned completely blue, not a shade of grey but actually blue. The shirt looks okay because it is just arrows and there is no reason that the arrows can’t be blue. BUT the obvious problem is that I didn’t know I was buying a shirt with blue arrows. What if this was a graphic that required that colors be correct. This is not a complex graphic, it is only three colors with no gradients! Unfortunately this replacement order was also a disappointment.