In a recent post, T-Shirt Talk highlighted 13 t-shirt companies and their Better Business Bureau (BBB) records, which unearthed some issues with the Cafepress service record. The post generated some buzz in the t-shirt world and as a result Cafepress was made aware of their outstanding complaints at the BBB.
Last Friday, Cafepress responded on their blog about their “unsatisfactory” BBB rating. Cafepress stated that they pride themselves in customer service and that it was an oversight in their processes for handing BBB complaints. Cafepress also stated that they have as of now responded to ALL of the BBB complaints to potentially resolve any outstanding issues. I am glad to see that they took swift action to fix the outstanding complaints, set up a process to deal with future complaints, and also the fact they were open enough to explain what happened.
Check out the full response on the Cafepress Blog